How to Fix WD My Passport Ultra When Not Detected?

WD My Passport Ultra is an external portable device that helps expand the storage on your device. The device is designed stylishly and compactly to fit in your palm, which allows you to travel with the device to any place. You can store and transfer data at a considerable speed and the drive also has the feature to back up data. Though the device has many admirable features, WD My Passport Ultra may go undetected on the connected device. So let us see How to Fix WD My Passport Ultra When Not Detected issue.

Restart your PC

Restarting your PC will help to recover the program from sleep mode, enabling the PC to detect the hard drive. Try restarting your PC and make sure it detects your WD My Passport Ultra.

Check the drive connection

WD My Passport Ultra may not get detected if there is any defect on the USB cable. Remove the connected USB cable from the PC and connect it again to another USB port. Make sure changing the USB port works. If the problem persists, try connecting the device using another USB cable and make sure WD My Passport Ultra gets detected.

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Change the drive letter

Steps To Download Wd My Passport Drivers:

Before going to the driver downloading steps, you must verify that your Mac supports the WD Drive Utilities. Supported Operating Systems are:

  • Go to the Start menu and right-click on the My computer option.
  • Select Manage and choose Disk management on the page.
  • Disk management window pops up on your screen.
  • Select the WD My Passport external hard drive section and right-click on the external hard drive.
  • Select the Change drive letter and paths option and click Change.
  • Select the drive letter from the drop-down menu and click OK to save the changes.

Update USB controller

Using an outdated version of USB controller software may result in your computer being able to detect the external device. Update your USB controller software and make sure the WD My Passport Ultra device gets detected on your PC.

  • Make sure your PC is connected to the Internet.
  • Open a web browser and go to the official web page of your PC's manufacturer.
  • Search for the USB controller software.
  • Download the latest version of the software and make sure the software supports your PC's OS.
  • Install and run the software after accepting the terms and conditions.
  • Now connect your WD My Passport Ultra drive to your PC and make sure the PC detects the external drive.

Format your WD My Passport Ultra Drive.

If the above methods didn't work, try formatting your external hard drive and making sure the drive is detected on the PC. Ensure you back up the data before formatting, as the formatting

  • ocess erases all the data on your external device.
  • Go to the Start menu and right-click on the My computer.
  • Select Manage and choose Disk management on the list.
  • Disk management window pops up on your screen.
  • Select WD My Passport Ultra external hard disk drive and right-click on the unallocated space.
  • Click Format and provide the required details such as the file system, volume name, drive letter, etc. Now, select Perform a quick format.
  • Click OK and wait until the formatting process takes place.
  • Now restart your PC and try connecting the WD My Passport Ultra device to your PC. Check if your PC detects the external drive. Hope now you get solutions for How to Fix WD My Passport Ultra When Not Detected issue.