Wd My Passport 4tb Not Detected

“Is your Western Digital My Passport 4TB hard drive not being detected or recognized on your Windows 10/8/7 computer?” If yes, continue reading this page to know how to fix it.

Usually, when you connect an external hard drive, the computer (to which you have connected the drive) will try to recognize the connected device. Once it is recognized, the “Found a New Hardware” pop-up message will be displayed on the screen. But, if your computer fails to detect the connected drive, no pop-up message will appear on the screen. Or, the drive icon will not be displayed in the This PC, My PC, or My Computer window on your computer.

“WD My Passport 4TB drive not detected or showing up” is not a new problem. It is faced by many users. The best thing is that most users, like you, have resolved it easily and quickly. So, if you’re facing this drive problem for the first time, don’t worry. Try the simple and advanced troubleshooting methods given below to fix the "Wd My Passport 4tb Not Detected" problem.

Wd My Passport 4tb Not Detected


Initially, try to fix the “drive not detected” issue by performing the simple troubleshooting solution given below.

  • In most cases, an improper connection leads to these kinds of problems.
  • So, first, check whether the USB cable is connected properly at the ends.
  • If not, unplug and reconnect the cable.
  • Ensure that you’re not using a USB hub for connectivity.
  • Also, check to ensure that the USB cable you’re using is the recommended one and is not damaged.
  • Make sure that your Windows OS meets the requirements of the drive.
  • Restart your computer if necessary.
  • Connect the drive to different USB ports.

If none of the simple solutions fix the “Wd My Passport 4tb Not Detected” problem on your Windows computer, try the advanced methods given below.



  • Open the Disk Management window on your computer.
  • Locate the WD drive in the opened window.
  • Select and right-click on the drive.
  • Click Change Drive Letter and Paths > Add.
  • Now, a pop-up dialog box titled Add Drive Letter and Paths will open.
  • Click the radio button beside the “Assign the following drive letter” option if it is not selected.
  • Select the desired drive letter for your WD device from the drop-down menu beside the “Assign the following…” option.
  • Click OK.
  • If prompted, restart your Windows computer.
  • After your computer restarts, check whether the drive is detected.
  • If not, try the next solution.


  • Open the Device Manager window.
  • Click the down arrow beside Universal Serial Bus Controllers.
  • Now, select one of the USB Controllers and right-click on it.
  • Click the Uninstall Device option.
  • Similarly, uninstall all the other USB controllers.
  • After uninstalling all the controllers, restart your computer.
  • WD software will be reinstalled automatically after your computer restarts successfully.

Now, check if the WD My Passport 4TB hard drive is detected by your computer. If not, contact us.

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